Returns & Exchanges

At The OneTwo, we want you to feel confident in your style, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether the fit isn't quite right or you've changed your mind, our streamlined process makes sending items back simple and stress-free.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached, ensuring the products are in their original, unworn condition.

• 3.
  Attach Your Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.

• 4.
  Drop Off & Refund

  Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed within 5-7 business days.